Service
The Service Advantages to using Diligent
Diligent is unique in the way we look at each of our client's business operations. We view each client's customer as priority one. We are not just a delivery company to our clients, but an advantage to them by analyzing their current processes and procedures to better ascertain what their business and delivery needs are. We are business analysts helping uncover where in the process our client feel needs improvement. Once their needs are established, we then work with them to develop solutions for those needs. Through this process, we develop strong partnerships and bonds with each one of our clients. Our managers work hand and hand with them to provide quick response times when challenges present themselves and need to be addressed. Our drivers are eager to work, capable, and willing to help where needed.
Diligent is innovative in that we have developed and implemented programs and schedules that have reduced client expenses from 6% to 18%, while increasing business to over 10% in revenue by providing efficient logistics and delivery programs. Diligent is a turn-key logistics provider that allows our customers to utilize all means necessary to move freight to almost any destination in the world through our same day local delivery service, next day delivery service, airfreight, freight forwarding, ocean freight, LTL, and/or FTL over the road shipments.
Diligent has a greater driver retention rate than our competitors, due to the rapport we build with the each owner operator. Once the drivers feel like a part of the family, they go the extra mile for our clients. We understand that the owner operators/drivers we place at a client's location need to be professional, customer friendly, and proficient. The owner operators/drivers are "Customer service ambassadors" for our clients and they understand that they representing our client as well as Diligent.
Diligent is responsive to client challenges. We listen to our clients when they need situations or challenges resolved in order to serve their customer. Our goal is to handle any and all challenges quickly and with out service interruption. Our managers build strong relationships with our clients so each customer knows who to go to when they need something addressed.
Diligent is advantageous for our clients because of our customer support level, and continuous improvement of our client's operations. We have developed our "Diligent Delivery Tracking program", allowing our clients to locate, track, and gather reports on all deliveries invoiced to each customer via the Diligent website.
Our Philosophy with our Clients
Diligent views the relationship with our clients as a business partnership. A successful partnership is essential for both the client and Diligent. It is important to develop strong relationships, communicate effectively, problem solve as a team, develop new ideas, and adapt to the market and competition. With effort from both our client's management team and the Diligent management team, we will secure a successful, long term partnership.
Client Success
Diligent is capable of moving all types of Freight. This customer was expected to utilize 9 different trucks to transport this project from the manufacturer to the final destination. Diligent was able to use their vast resources and make the transit in only 7 truck loads. Our customer was able to get the project done faster and saved over $10,000 by using Diligent Delivery Systems. Watch the slideshow
This is what some of our customers have had to say about the DILIGENT system and our service:
Tim Knack, Parts Manager BMW, Encinitas, California"When DILIGENT comes aboard, things get a lot better...quickly, especially with no more delivery trucks and drivers to worry about."
John Taillon, Vice President of Operations Interamerican Motor Corporation"For IMC, the delivery agent is our main contact with our customer, and the professional delivery of our products completes the sale. Diligent Delivery Systems has added flexibility and a level professionalism to our deliveries. Diligent has removed the burden of screening, hiring and day to day management responsibilities off of IMC’s internal resources, allowing IMC personnel to concentrate on Customer Service. We have increased our gross profit and lowered our liability by trusting Diligent to design and implement our delivery service on a regional and national level."
DILIGENT National Account
Gregg Manson, Director of Operations AutoNation, DILIGENT National Account"It is without hesitation that I recommend partnering with DILIGENT. They have been effective in reducing our overall delivery cost and I have seen improvement on all logistical aspects and penetration of deliveries. DILIGENT also works quickly to resolve any issues that may arise to exceed the expectations of our customers... We look forward to continuing our relationship with DILIGENT for years to come."
Christopher MacHenry Operations Manager Paul MacHenry and Co., Motorcraft Distributor"We at Paul MacHenry selected Diligent Delivery Systems to decrease our operational expenses and minimize the number of operational headaches on a daily/weekly basis. Diligent has been able to provide our company with an excellent staff, competitive price, and most importantly a promise to provide our customers the same service that has enabled us to become one of the largest Motorcraft Distributors in the country. The move to Diligent has decreased our operational expenses and allowed us to allocate our existing resources in other areas of the business. Our Operations productivity has increased simply on the time and reliability Diligent has allowed us to gain. By using Diligent as your delivery service, operations issues will decrease; allowing more time to be spent on others areas of your business. This has not only been big savings, but also a great business decision for our company. Diligent is, in a sense, a part of our organization. 'One TEAM working towards a common goal'."
Russell Tinnell, Wholesale Parts Advisor Sam Swope BMW"I am very satisfied with the services provided by Diligent to our auto group. Rob and his associates go above and beyond for me and the customers and other auto groups. I am lucky to have such an ambitious and driven business that I get to work with everyday. Rob Cook is someone no matter what I can depend on to complete the job and above my expectations. Thank you for your services and I look forward to sharing a great prosperous business relationship together."
Scott Goddard, Parts Director Mall of Georgia Ford"I have utilized DSI/Diligent’s service for nearly 5 year and could not be more satisfied. It’s so nice to not be burdened by the constant worry of staffing and transportation issues! "
David Cherry Cherry Designs, Inc."I started using Diligent Delivery Systems after I left my other forwarding service because of poor service. I have been very pleased with my decision to change. The customer service that I have received from them has been over the top and everyone has been very helpful and friendly. I would refer them to anyone looking to improve their freight forwarding service."
Robin Folken, Parts Manager GO Chevrolet"Numerous times we have called in for immediate help, without fail, we have it in a very timely manner."
"Honda Performance Development uses Diligent to move our motors from and to race venues, and team locations. Due to the racing aspect of our business, our shipments must be expedited often, picked up over the weekend, or delivered within a very specific timeframe. Diligent handles all without fail, and their customer service attitude is great. Our trackside department often calls very early in the morning to request a pick up, and we hear a wonderful voice saying "No problem, we will be there!". Because of the nature of our business, it is imperative that we have a reliable transportation company to move our motors which are very high in value. We rely on Diligent to not only deliver to our destinations in a timely manner, but also to arrive with the product in good condition.
Honda Performance highly recommends Diligent Delivery Systems!"
Yoko Homma, Customs Administrator Honda Performance Development, Inc.
As you can see, DILIGENT's customers have been very satisfied with the service we have provided and the partnership we have created.